FAQS
Tel: +1 (401) 306-5370
E-Mail: sales@timeluxurywatches@gmail.com
1919 McKinney Ave,
Suite 100 Dallas, Tx 75201 USALK
Free standard shipping
on all orders above $1000
Support provide
for over 24h, every day.
FaQs. General Information
Are your watches authentic?
Yes. All watches sold on TimeLuxuryWatches.com are 100% authentic, sourced directly from authorized dealers or verified resellers. Each watch comes with its original serial number to ensure authenticity.
Do watches come with original boxes and papers?
Whenever possible, watches include the manufacturer’s original box and documentation. If unavailable, a high-quality replacement box and documentation will be provided.
What payment methods do you accept?
We accept major credit cards, PayPal, Venmo, Zelle, CashApp, Crypto and bank wire transfers. Crypto transfers may qualify for additional discounts on select watches.
Is there a warranty?
Yes, we provide a 12-month limited warranty covering manufacturer defects. This warranty does not cover normal wear and tear or accidental damage.
How long will shipping take?
Domestic shipping usually takes 3–7 business days, while international shipments can take 7–21 business days, depending on customs clearance and location.
Do you offer servicing and repairs?
We provide repair and maintenance services through trusted, certified watchmakers. Contact us to arrange inspections, servicing, or repairs for your watch.
Can I negotiate the price?
Prices are generally fixed. However, for high-value purchases or repeat customers, we encourage inquiries about potential offers.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs, import duties, and customs fees vary by country and are the responsibility of the customer.
What is your return policy?
We accept returns within 14 days of delivery, provided the watch is unused and in its original condition with packaging. Return shipping costs are the responsibility of the buyer unless the watch is defective.
How can I verify the authenticity of my watch?
All watches can be authenticated via authorized brand retailers or by a certified watchmaker. Every purchase comes with the necessary serial number and supporting documentation for verification.
Can I request a specific watch that is not listed on your website?
Yes! Contact our customer service with the brand, model, and specifications, and we will do our best to source it for you.